Customer Service Representative

Talentify; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Job summary

National Veterinary Associates is hiring a Customer Service Representative in Pennsylvania. The CSR will be the first point of contact for clients and visitors, handling front desk tasks, phones, and admissions with compassion for animals and their families.

The role focuses on greeting clients, distinguishing routine from emergencies, scheduling, data entry for client and financial records, invoicing, payments, and filing medical records.

Qualifications

• Greet clients and manage front desk duties with professionalism.
• Differentiate routine from emergency cases to guide patients.
• Schedule appointments and enter client, patient, and financial data accurately.
• Generate invoices and explain charges to clients, process payments.
• Retrieve and store medical records with care and compliance.

Responsibilities

• Greet clients and manage front desk duties with professionalism.
• Differentiate routine from emergency cases to guide patients.
• Schedule appointments and enter client, patient, and financial data accurately.
• Generate invoices and explain charges to clients, process payments.
• Retrieve and store medical records with care and compliance.

Skills

Customer service

Front desk experience

Phone communication

Cashier experience

Data entry

Tools

CRM software

Job description

Job Description

Customer Service Representatives (CSR) overall role: The CSR primary role is to be the advocate to clients and visitors of Dover Area Animal Hospital. CSRs are the clients first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. CSRs must have compassion for animals and their owners and understand the stress that patients and clients endure.

CSRs are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.

Client Service Representatives should expect to spend nearly all of their workdays at the front desk, check out, and the call center. Client Service Representatives should possess computer skills and have had cashier and related front-office work experience.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.