Client Services Representative

Abqpetcarehospital; Pleasanton (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, and resolve issues our customer accounts may face with accuracy and efficiency.

You will respond to inquiries across multiple channels, verify client information, and support scheduling and paperwork processes while maintaining a professional, empathetic demeanor and ensuring satisfaction.

Qualifications

• Customer service experience preferred.
• Ability to verify client information and de-escalate situations.
• Familiarity with basic administrative tasks.

Responsibilities

• Maintain a positive, empathetic, professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out to answer questions.
• Process orders, forms, and new client applications.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Verify client/patient information.
• Deescalate situations with clients before presenting to mgmt.
• Basic quote/estimate knowledge.
• Daily cleaning tasks, cleaning the reception/waiting area.
• Scan documents and email to neighboring practices and owners.
• Schedule appointments; manage doctors' schedule and client/doctor needs.
• Traffic flow mgmt.
• Educate clients; provide information on animal husbandry, wellness care and disease/parasite prevention

Job description

Job description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and responsibilities:

• -Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• -Responding promptly to customer inquiries.
• -Communicating with customers through various channels.
• -Acknowledging and resolving customer complaints.
• -Knowing our products inside and out so that you can answer questions.
• -Processing orders (OLP), forms, new client applications, and requests.
• -Keeping records of customer interactions, transactions, comments, and complaints.
• -Ensure customer satisfaction and provide professional customer support.
• -Verify client/patient information.
• -Deescalating situations with clients before presenting to mgmt.
• -Basic quote/estimate knowledge
• -Daily cleaning tasks, cleaning the reception/waiting area.
• -Scan documents and email to neighboring practices and owners.
• -Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs.
• -Traffic flow mgmt.
• -Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention

The base salary range for this full-time position is $17.00 - $20.00. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.