Customer Service Representative

Mondi Group; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

Mondi Group is seeking a Customer Service professional in Pennsylvania to drive order fulfillment and maintain customer accounts. You will coordinate orders, shipping, and billing documents while supporting pricing adherence and contract compliance.

The role emphasizes teamwork, accuracy, and quick response to inquiries. A background in sales or customer service with MS Office skills and SAP familiarity is preferred.

Qualifications

• 1-3 years’ work experience preferred in sales and customer service
• Positive and progressive order fulfillment experience
• Solid understanding of customer account management
• Demonstrated understanding of and the ability to manage the impact of order fulfillment on cash flow
• Microsoft Office Applications with emphasis on Outlook, PowerPoint, Word and Excel
• SAP Experience (preferred)

Responsibilities

• Submit Scheduling request and follow through
• Track orders through manufacturing process
• Process shipping requests
• Coordinate necessary documents for billing and/or credits/debits
• Serve as backup to other Customer Service Reps with customer direct contract responsibility
• Utilize pricing tables to ensure adherence to customer contracts and agreements
• Attend and participate in new business meetings
• Prompt and efficient processing of customer orders and correspondence
• File Maintenance

Skills

Customer service

Order management

Microsoft Office

SAP

Cash flow awareness

Tools

Excel

PowerPoint

Word

Job description

• Submit Scheduling request and follow through
• Track orders through manufacturing process
• Process shipping requests
• Coordinate necessary documents for billing and/or credits/debits
• Serve as backup to other Customer Service Rep with customer direct contract responsibility
• Utilize pricing tables to ensure adherence to customer contracts and agreements
• Attend and participate in new business meetings
• Prompt and efficient processing of customer orders and correspondence
• File Maintenance

• 1-3 years’ work experience preferred in sales and customer service
• Positive and progressive order fulfillment experience
• Solid understanding of customer account management
• Demonstrated understanding of and the ability to manage the impact of order fulfillment on cash flow
• Microsoft Office Applications with emphasis on Outlook, PowerPoint, Word and Excel
• SAP Experience (preferred)

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi?

We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity.

We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.

Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.