Customer Service Representative

EAVX; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative II to enhance customer satisfaction through effective order management and communication. In this role, you will engage with customers directly, managing orders and addressing inquiries efficiently. Your contributions will help streamline operations in a dynamic environment, ensuring that customer needs are met while maximizing efficiency. Join a team that values innovation and collaboration, and take the next step in your career with a company that offers comprehensive benefits and a supportive culture.

Benefits

Comprehensive benefits package

401(k) Savings Plan with Company Match

Tuition Reimbursement

10 Paid Holidays

Generous Discounts on Safety Equipment

Paid Training and Development Programs

Qualifications

• 3-6 years of customer service experience in a manufacturing environment.
• Proficient in large ERP systems and database management.

Responsibilities

• Process new orders and manage customer inquiries via phone and email.
• Coordinate with customers to minimize freight costs and validate loads.

Skills

Customer Service

Order Management

Database Management

Communication Skills

Flexibility

Education

High School diploma or GED

Tools

JD Edwards

Salesforce

Microsoft Office

Job description

How You Will Make an Impact
The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email.

The Nuts and Bolts
• Process new orders into the order management system (JD Edwards)
• Quote standard bodies and accessories using the price book reference in the computer system
• Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
• Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
• Validate loads and forward loads to shipping team.
• Work with other departments to ensure equipment availability and alignment with customer order dates
• Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company

Required Credentials

• High School diploma or GED
• Minimum of three (3) to six (6) years of customer service experience – manufacturing environment preferred
• Experience with large ERP (Order Entry) system preferred
• Experience with Salesforce a plus
• Computer literate and proficient in Microsoft Office programs
• Demonstrated skills in database management and record keeping
• Demonstrated customer service skills to both internal and external customers, via phone or email
• Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
• Able to master technical details of the product line to direct customers to the right solution for a new order
• Effective oral and written communication; excellent interpersonal skills
• Excellent organizational skills
• The ability to collaborate with a multi-department team
• Professional office environment
• Sedentary work with extended periods of computer use
• Occasional work in warehouse/manufacturing plant.
• Must be able to wear required Personal Protective equipment (PPE)

How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards
We offer big company perks with small company culture:
• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.

To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/

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