Customer Service Representative - PA Residents Only

ACC Premiere, LLC.; Pennsylvania; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional service experiences. As an Inbound Customer Service Representative, you'll engage with consumers through various channels, ensuring their inquiries are handled promptly and effectively. This role offers an excellent opportunity for growth in a supportive environment that values employee development. With flexible training options and a focus on work-life balance, you'll thrive in a position that not only values your contributions but also encourages your professional growth. If you're passionate about helping others and ready to make a difference, this is the perfect role for you.

Benefits

Paid Training

Flexible Work Hours

Employee-Centric Culture

Qualifications

• Experience in customer service and retail preferred but not mandatory.
• Strong communication skills and a professional demeanor are essential.

Responsibilities

• Handle customer inquiries and resolve complaints efficiently.
• Document customer interactions and maintain accurate records.

Skills

Customer Service

Sales Experience

Communication Skills

Troubleshooting

Dependability

Tools

CRM Software

ACD System

Job description

Job Details

Level: Experienced

Job Location: Montoursville Office - Montoursville, PA

Salary Range: $12.00 - $12.00 Hourly

Description

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in the state of Pennsylvania. Pay rate: $12.00/hour

INBOUND CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve product/service issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

QUALIFICATIONS:

• Customer service and sales experience a plus but not required.
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with diagnosing and troubleshooting
• Experience supporting consumer products and/or services.
• Must be dependable and reliable to work your scheduled shift that will include weekends.
• Must be located in the state of Pennsylvania

TRAINING:

• Product training (Understanding of our client's range of products and services.)
• Systems training (How to use CRM and ACD Tools)
• On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
• On-line training

SCHEDULE:

• This position works both weekend days with two days off during the week
• The hours are early afternoon/evenings

WORK ENVIRONMENT AND WORKSPACE:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

WHY US?

• We inspire and develop employees to be their best
• We create experiences that inspire and make a difference
• We nurture a network of business partners to bring the best solutions to our clients

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.

Qualifications