Customer Service Representative

Guild Garage Group; Pelham (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

401(k) with company match

Employee Discounts and ReferralProgram

Career growth opportunities

Job summary

Guild Garage Group in Pelham, AL is seeking a Customer Service Representative who thrives helping customers across phone, email, and chat. You’ll be the first voice, deliver friendly, proactive support, and document interactions.

This full-time role offers hourly pay $16–$20, paid training, benefits, and opportunities to grow within a growing company. Weekend Saturdays rotation is required.

Qualifications

• 1+ year of customer service experience (home services experience is a plus).
• Strong communication and active listening skills.
• Organized, with excellent time management and multitasking abilities.
• Friendly, calm under pressure, and a team player.
• Willing to work Saturdays; training provided.

Responsibilities

• Be the first point of contact for customers via phone, email, and chat, delivering exceptional service.
• Provide professional, empathetic customer support with a positive attitude.
• Handle a high volume of calls efficiently and effectively.
• Communicate clearly across channels to resolve issues and provide updates.
• Research and recommend solutions that fit customer needs.
• Accurately document interactions and maintain records.
• Coordinate with technicians and internal teams for seamless service delivery.
• Develop a deep understanding of services and become a trusted resource.

Skills

Customer service

Communication

Time management

Team player

ServiceTitan familiarity

Education

High School diploma or equivalent

Tools

ServiceTitan

Job description

Join Red Mountain Garage Doors – Where Every Call Opens the Door to a Great Career! Customer Service Representative | Pelham, AL

Hourly Pay: $16–$20 | Full-Time Position

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At Red Mountain Garage Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Pelham, AL team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

• Drive the voice of Red Mountain Garage Doors as the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.
• Provide professional, empathetic customer service with a positive attitude.
• Handle a high volume of incoming calls efficiently and effectively.
• Communicate clearly across multiple channels to resolve issues and provide timely updates.
• Research and recommend solutions that best fit customer needs.
• Accurately document customer interactions and maintain up-to-date records.
• Coordinate with technicians and internal teams for seamless service delivery.
• Develop a deep understanding of our services and become a trusted resource.

What We’re Looking For:

• 1+ year of customer service experience (home services experience is a plus).
• Strong communication and active listening skills.
• Organized, with excellent time management and multitasking abilities.
• Friendly, calm under pressure, and a team player.
• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person.
• Willing to work a Saturday rotation.
• High school diploma or equivalent.

Why You’ll Love It Here:

• Supportive, team-oriented culture where your contributions matter.
• Clear pathways for advancement—we promote from within.
• Recognition and rewards for hard work and results.
• Paid training and ongoing mentorship.
• A growing company with a reputation for excellence and integrity.

What We Offer:

• Hourly Pay: $16–$20, based on experience.
• Health, Vision, and Dental Insurance.
• Paid Time Off and Paid Holidays.
• 401(k) with company match.
• Employee Discounts and Referral Program.
• Career growth opportunities within a respected and expanding company.

Pay Range

$16 - $20 USD

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Red Mountain may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Guild Garage Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.