Customer Service Representative

TEKsystems; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a customer support representative for a fully remote role, focusing on assisting patients with hearing aid products. Responsibilities include troubleshooting technical issues and enhancing customer satisfaction while meeting performance metrics. Ideal candidates will possess strong communication skills and a problem-solving mindset.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off/Leave

Responsibilities

• Answer and support patients with issues regarding hearing aid products.
• Troubleshoot Bluetooth technology and wifi/connectivity issues.
• Address and resolve customer complaints.

Skills

Customer Support

Troubleshooting

Effective Communication

Job description

life insurance, sick time, 401(k), retirement plan

United States, Florida, Orlando

JOB DESCRIPTION:
- Answer and support patients with issues regarding hearing aid products
- Troubleshoot Bluetooth technology and wifi/connectivity issues
- Address and resolve customer complaints
- Direct calls as appropriate to correct department or individual within company.
- Effectively meet all defined metrics regarding talk time and accuracy
- Communicate effectively with customer to provide a high quality experience
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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