Customer Service Representative

TEKsystems; Orlando (FL); Remote; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is hiring for a remote customer service representative in Orlando, FL. This contract role handles incoming calls for utilities delivery and payments, focusing on billing and transaction inquiries with an emphasis on high-quality customer service.

The position requires reliable internet, provided equipment, and flexible weekend availability. Bi-lingual Spanish is a plus. Expect a typical call volume of 50+ per day and full remote work during the peak season.

Qualifications

• Exceptional customer service skills for calls about service needs and billing.
• Excellent listening, empathy, and problem solving abilities.
• Bi-lingual Spanish a plus but not required.
• Familiarity with basic office equipment and Office 365.

Responsibilities

• Take incoming calls for delivery and payments of utility services.
• Address service needs, billing inquiries, and transactions.
• Handle a call volume around 50+ per day.
• Perform as a remote contract agent to support the busiest season.
• Equipment provided; reliable high-speed internet required.

Skills

Customer service

Active listening

Empathy

Problem solving

Bilingual (Spanish) a plus

Tools

Office 365

Job description

*NOW HIRING 100% REMOTE CALL CENTER AGENTS (LOCATED IN EST OR CST ONLY)*

****Must have flexible availability between 6a-8p EST and to work on weekends as needed. No exceptions.****

*Description:*

• * As a Customer Service Representative, you will be taking incoming calls for delivery and payments of utility services.
• * This position requires exceptional customer service skills to address service needs, billing, and transaction inquiries.
• * Typical call volume is around 50+ per day.
• * This is a remote, *contract* position that will support the team during their busiest season.
• * Equipment will be provided, and you must have reliable high speed internet

*Additional Skills & Qualifications*

• * An effective communicator who understands the importance of listening and being empathetic
• * Problems solving skills and a passion to create customer satisfaction.
• * Previous customer service experience
• * Bi-lingual (Spanish) a plus but not required.
• * Knowledge of basic office equipment and Office 365

*Job Type & Location*

This is a Contract position based out of Orlando, FL.

*Pay and Benefits*

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• * Medical, dental & vision
• * Critical Illness, Accident, and Hospital
• * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• * Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• * Short and long-term disability
• * Health Spending Account (HSA)
• * Transportation benefits
• * Employee Assistance Program
• * Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*

This is a fully remote position.

*Application Deadline*

This position is anticipated to close on Aug 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.