Customer Service Representative

Oregon City Garbage Co; Oregon City (OR); Hybrid; USD 20,664 - 28,929; Full time

Job summary

B & B Leasing Co., Inc. is seeking a Customer Service Representative to support our garbage services. The role primarily handles phone inquiries, processes service requests, and records all interactions in the company system.

The successful candidate will manage new and existing accounts, handle billing questions, and coordinate service changes while maintaining accurate customer information. A pre-employment drug screen and equal opportunity employment apply.

Qualifications

• Basic proficiency with Windows OS and office software.

Responsibilities

• Open new customer accounts and close existing ones.
• Process customer moves and service level changes.
• Handle billing inquiries and payments, including overdue accounts.
• Enter all customer service activity into the computer system.

Skills

Typing

Telephone skills

General computer skills

Tools

MS Word

MS Outlook

Job description

Qualifications

• Working Knowledge of MS Windows, specifically MS Word.
• Proficiency in MS Outlook.
• Excellent Telephone Skills.
• Excellent Typing Skills.

Duties and Responsibilities

A CSR provides all aspects of customer service for a garbage company. The vast majority of all customer contact is via a telephone call, but may come from an e-mail, voice mail, and/or in-person. All customer service is recorded into B&B Leasing’s computer system.

In the most basic definition, a CSR is talking to a customer on the phone, determining what service is needed, and entering the service into the computer.

Customer service includes:

• Opening new garbage accounts.
• Closing existing accounts.
• Processing customer moves (from one location within our service area to another).
• Handling missed pick ups, missed equipment deliveries, will calls, and special pickups.
• Managing customer complaints and problems.
• Answering billing inquiries and soliciting payments on overdue accounts.
• Reopening accounts closed for failure to pay.
• Changing service levels (increases/decreases in service provided).
• Taking credit card payments.
• Maintaining customer information (such as phone numbers and billing addresses).

All customer service activities are entered into the computer system, without exception.

The telephone and computer are the primary tools of the CSR position; both are in constant use throughout the day.

This narrative is meant only as a general description recruitment guide.

Further, it does not constitute either an expressed or implied contract.

Prior to employment with B & B Leasing Co., Inc. candidates must pass a pre-employment drug screen.

B & B Leasing Co., Inc. is an equal opportunity employer and a drug free workplace.