Customer Service Representative

Express Employment Professionals - Cincinnati East; Oreana (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative to provide information to customers regarding products, services and order status. The role requires strong communication, teamwork and computer skills, including MS Excel, Outlook and Word.

The position runs 7:00 AM–4:00 PM, Monday through Friday, at our Oreana, IL operations, with a pay rate of $20 per hour. Experience in customer service is preferred and teamwork is essential for coordinating with

Qualifications

• Experience in customer service.
• Proficient in MS Excel, Outlook, and Word.
• Ability to calculate and apply basic math concepts.
• Strong teamwork and communication skills.

Responsibilities

• Answer customer inquiries concerning products, services, and order status.
• Obtain customer expectations and react effectively.
• Process incoming calls for freight pickup.
• Track scheduled freight deliveries and coordinate with production and other units.
• Assist in determining the cause of customer complaints and implementing corrective action.
• Provide effective communication between company and customer.
• Maintain vendor managed inventory programs.
• Create, maintain and publish reports required internally and externally.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Tools

MS Excel

Outlook

Word

Job description

Customer Service Representative | 7:00AM – 4:00PM | Monday – Friday | $20.00/hr

A local manufacturer of corrugated packaging materials, part of company which operates ten facilities across five states, has a need for aCustomer Service Representative. This person will provide information to customers regarding product inquiries, services, and the status of orders and projects.

Qualifications - Customer Service Representative

• Experience in customer service


• Intermediate to advanced computer knowledge


• Software skills in MS Excel, Outlook, and Word


• Ability to calculate and apply basic mathematic concepts


• Proven ability to work in a team environment


• Strong interpersonal and communication skills

Responsibilities - Customer Service Representative

• Answer customer inquiries concerning products, services, and order status


• Obtain customer expectations and react effectively


• Process incoming calls for freight pickup


• Track scheduled freight deliveriesInteract with production and other business units regarding customer needs


• Assist in determining the cause of customer complaints and implementing corrective action


• Provide effective communication between company and customer


• Maintain vendor managed inventory programs


• Create, maintain and publish reports required internally and externally