Customer Service Representative

Kinsa Group; Onalaska (WI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus Package

PTO and Holiday Pay

401K

Referral bonuses

Job summary

A well-established company in the Nutraceutical industry is looking for a Customer Service Rep / Sales Admin in the La Crosse, WI area. This role involves supporting client needs through effective communication and order processing. Candidates must have a high school diploma and a minimum of 3 years of customer service experience. The company offers a competitive salary range of $75,000 – $85,000, bonus potential, PTO, and 401K options. Join a dynamic team that values customer satisfaction and growth.

Qualifications

• Minimum of 3 years experience in a customer service or related role.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication and active listening skills.

Responsibilities

• Interact with customers via telephone and email to provide product information.
• Maintain accurate records of customer interactions, inquiries, complaints, and transactions.
• Work closely with the sales team to support client needs and streamline order processing.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Kinsa is recruiting for a: Customer Service Rep / Sales Admin

Location: La Crosse, WI area (must be local)

Overview

Our client is a well-established leader in the Nutraceutical/Dietary Supplement industry and operating with a steady growth trajectory. With 35 years of experience, a strong distribution network, and multiple locations, they serve a diverse client base with innovative health and wellness ingredients. This is an exciting opportunity for a customer-focused professional to join a dynamic team, supporting operations and helping sustain the company’s growth momentum.

• Salary Range: $75,000 – $85,000
• Bonus Package: 10% bonus (5% based on company performance, 5% on individual performance)
• PTO and Holiday Pay
• 401K

Key Responsibilities and Goals

• Interact with customers via telephone and email to provide product information, process orders, and schedule shipments.
• Maintain accurate records of customer interactions, inquiries, complaints, and transactions.
• Work closely with the sales team to support client needs and streamline order processing.
• Review inventory levels, check material availability, and place purchase orders when necessary.
• Resolve customer concerns and complaints effectively, supporting continued customer satisfaction and retention.
• Support team efforts to grow the business through proactive communication and problem resolution.

Competencies Needed For Success

• High school diploma or equivalent required
• Minimum of 3 years experience in a customer service or related role
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication and active listening skills
• Strong attention to detail and organizational skills
• Ability to make independent decisions and solve problems efficiently
• A personable, bubbly demeanor with a customer-first attitude

Referrals are our best source for the top talent our clients need so if you know of anyone with these skills in the food and beverage industry, please pass me their name and email/phone number, or share this job posting with them. Kinsa pays referral bonuses if someone you refer gets hired by our client!

Check out our other food and beverage industry career opportunities at https://www.kinsa.com/food-beverage-industry-jobs/#!/