Customer Service Representative

Ashley Furniture Industries; Onalaska (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employee Discount 10%-30%

401K

Paid Time Off & Holidays

Weekly Pay

Job summary

Ashley Furniture is seeking a Customer Service Representative to provide exceptional service, process sales orders, handle payments, and support store administration. You will help create a welcoming shopping experience and build strong customer relationships.

You’ll respond to inquiries by in person, phone, or email; assist with deliveries, credit applications, and financing; participate in inventory and loss prevention; and support the sales team in a fast-paced environment.

Qualifications

• Legally authorized to work in the US.
• Minimum 18 years old.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Flexible hours, including weekends and holidays.
• Reliable attendance.
• Thrive in a team environment.

Responsibilities

• Provide exceptional service to Ashley guests, ensuring a professional and welcoming presence.
• Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
• Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
• Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
• Assist with store opening and closing procedures, including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
• Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
• Complete any additional tasks as assigned by management

Skills

Customer service

Office administration

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose At Ashley

The Customer Service Representative is key in providing exceptional customer service and ensuring customer satisfaction. Duties include processing sales orders, handling payments, managing store administration tasks, and offering clerical support for accounting functions. By delivering an effortless and enjoyable shopping experience, this position contributes to building strong customer relationships and driving business growth.

What You’ll Do

• Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.
• Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
• Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
• Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
• Assist with store opening and closing procedures, including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
• Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
• Complete any additional tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays
• Maintain reliable attendance
• Thrive in a team environment

What’s In It For You

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off & Holidays
• Paid Birthday
• Weekly Pay

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