Customer Service Representative

TechOp Solutions International; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism. You will handle inbound calls, document information, and generate detailed reports within government systems.

The role requires 3+ years in a call center, a high school diploma or equivalent, and the ability to multitask while entering data. Proficiency with telephony systems, CRMs, and Microsoft Office is essential.

Qualifications

• 3+ years of call center experience
• High school diploma or equivalent required
• Proven ability to multitask while inputting data

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate reports in government systems
• Interview callers and apply critical-thinking beyond scripts
• Navigate multiple systems and document information
• Record details per procedures
• Conduct database and open-source research
• Route calls appropriately
• Perform other duties as assigned

Skills

Multitasking

Written & verbal communication

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM software

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and escape calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.