Customer Service Rep

INTEGRIS Health; Oklahoma City (OK); Hybrid; USD 32,000 - 42,000; Full time

Job summary

INTEGRIS Health Baptist Medical Center in Oklahoma City, OK is seeking a full-time Customer Service Representative I for a variable shift. The role handles inbound calls, routes requests, and uses systems like AMCOM and Teletracking to support internal and external customers.

Qualifications include typing 35 wpm and 2+ years in customer support or dispatch roles. The position offers benefits within INTEGRIS Health’s extensive network and opportunities for training and growth.

Qualifications

• Typing 35 wpm required.
• 2+ years experience in customer support/related fields preferred.
• Call center/dispatch experience preferred.

Responsibilities

• Answer telephone calls to assist internal and external customers with service requests.
• Operate software used in communications and support services (e.g., AMCOM, Teletracking).
• Gather information and route to appropriate resource or department.
• Operate overhead paging system in emergencies.
• Understand emergency management codes and respond when activated.
• Use professional telephone etiquette.
• Provide limited departmental training as needed.

Skills

Typing 35 wpm

Customer support experience

Call center experience

Dispatch experience

Job description

Join our team as a full-time, variable shift, Customer Service Representative at INTEGRIS Health Baptist Medical Center, in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Qualifications

• Computer literacy in Microsoft applications and the ability to type 35 wpm
  

Preferred Qualifications:

• 2 years' experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen.
• Call center/dispatch experience

Responsibilities

The Customer Service Representative I is responsible for answering telephone calls to assist both internal and external customers with service requests. Responsibilities include:

• Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
• Handle emergency service calls and stress.
• Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
• Operates the overhead paging system in emergency situations.
• Understanding all emergency management codes and their responsibilities when these codes are activated.
• Use good telephone etiquette when answering calls for service.
• To provide limited departmental training as needed.

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Job Info

• Job Identification 116390
• Job Category Admin Support
• Locations Oklahoma City, OK, United States