Customer Service Representative

Harris Computer; Oklahoma; On-site; USD 30,000 - 40,000; Full time

Job summary

Harris Computer is looking for dedicated individuals to provide support in interpreting contract benefits and responding to customer inquiries. The role involves answering calls, documenting interactions, and maintaining a positive attitude while communicating with policyholders and team members.

Successful candidates will excel in customer service, possess strong communication skills, and actively participate in team training to enhance service standards.

Responsibilities

• Interpret contract benefits accurately to policyholder, agents, and providers.
• Provide claim status to policyholders or providers.
• Answer calls as required by company policy in a helpful manner.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress.
• Transfer calls to employees in other departments as required.
• Document policy file with all related material.
• Participate in cross training and group training sessions.
• Communicate openly with supervisor and team members.

Job description

• Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
• Provide claim status to policyholders or providers with a positive and professional approach.
• Answer calls as required by company policy in a helpful, professional, timely manner.
• Place outgoing calls as needed to provide or obtain information.
• Document (written/on-line) all calls while in progress.
• Transfer calls to employees in other departments as required to meet customer needs.
• Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
• Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
• Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.