Customer Service Representative

Harris Computer; Nevada (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Harris Computer in Nevada, Iowa is seeking a professional to interpret contract benefits and provide claims support. The role includes communicating effectively with policyholders and providers while ensuring accurate documentation of all interactions.

The ideal candidate will participate in cross-training sessions to boost team efficiency and adhere to service standards. Strong communication skills and a positive attitude are essential for providing excellent customer service.

Responsibilities

• Interpret contract benefits accurately to policyholder, agents, and providers.
• Provide claim status to policyholders or providers.
• Answer calls as required by company policy.
• Place outgoing calls as needed.
• Document all calls while in progress.
• Transfer calls to employees in other departments.
• Fully document policy file or imaging system.
• Participate in cross training and group training sessions.
• Communicate openly with Supervisor and team members.

Job description

• Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
• Provide claim status to policyholders or providers with a positive and professional approach.
• Answer calls as required by company policy in a helpful, professional, timely manner.
• Place outgoing calls as needed to provide or obtain information.
• Document (written/on-line) all calls while in progress.
• Transfer calls to employees in other departments as required to meet customer needs.
• Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
• Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
• Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.