Customer Service Representative

Harris Computer; Maryland; On-site; USD 40,000 - 55,000; Full time

Job summary

Harris Computer, located in Maryland, is seeking professionals to interpret contract benefits and manage claims effectively. The role involves answering calls, providing status updates to policyholders, and documenting all interactions meticulously.

Successful candidates will actively participate in team training sessions, ensuring high service standards. Responsibilities also include collaborating with team leads and supervisors to enhance operational efficiency.

Responsibilities

• Interpret contract benefits accurately to policyholder, agents, and providers.
• Provide claim status to policyholders or providers.
• Answer calls in a helpful and timely manner.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress.
• Transfer calls to other departments as required.
• Document policy file with all related material.
• Participate in cross training sessions to maximize efficiency.
• Communicate openly with Supervisor and team members.

Job description

• Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
• Provide claim status to policyholders or providers with a positive and professional approach.
• Answer calls as required by company policy in a helpful, professional, timely manner.
• Place outgoing calls as needed to provide or obtain information.
• Document (written/on-line) all calls while in progress.
• Transfer calls to employees in other departments as required to meet customer needs.
• Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
• Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
• Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.