Customer Service Representative

Harris Computer; North Carolina; On-site; USD 35,000 - 45,000; Full time

Job summary

Harris Computer in North Carolina seeks a dedicated professional to manage customer interactions effectively. Responsibilities include interpreting contract benefits for policyholders, providing claim statuses, and ensuring comprehensive documentation of all communications.

The role requires strong communication skills and active participation in team training sessions to meet service standards and customer needs.

Responsibilities

• Interpret contract benefits accurately to policyholder, agents, and providers.
• Provide claim status to policyholders or providers.
• Answer calls as required by company policy.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress.
• Transfer calls to employees in other departments.
• Fully document policy file or imaging system.
• Actively participate in cross training and group training sessions.
• Communicate openly with Supervisor and team members.

Job description

• Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
• Provide claim status to policyholders or providers with a positive and professional approach.
• Answer calls as required by company policy in a helpful, professional, timely manner.
• Place outgoing calls as needed to provide or obtain information.
• Document (written/on-line) all calls while in progress.
• Transfer calls to employees in other departments as required to meet customer needs.
• Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
• Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
• Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.