Customer Service Representative

Abqpetcarehospital; Ocean Springs (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniform allowance

Paid time off

Paid holidays

Employee pet discount

Medical, dental, and vision insurance

Disability insurance

Life insurance

Job summary

Bienville Animal Medical Center in Ocean Springs, MS is seeking an experienced Veterinary Receptionist for a fast-paced general practice. You will greet clients, manage appointments, handle payments, answers calls, and maintain patient records with our practice management software.

Prior experience in a veterinary or clinical setting is required. Join a growing AAHA-accredited team that values professionalism, teamwork, and high standards of care for patients and staff.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions.
• Process incoming and outgoing patients and handle payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Manage incoming and outgoing mail and email.
• Monitor waiting area for cleanliness.
• Document client information and service data in practice management software.
• Escalate complex matters to senior staff.

Skills

Customer service

Computer skills

Phone system proficiency

Teamwork

Tools

Practice management software

Job description

Bienville Animal Medical Center | Ocean Springs, MS

Join Our Team

We are growing—and we invite you to grow with us. If you’re looking for a stable, collaborative environment where your contributions are valued, we’d love to meet you. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Learn more about our hospital: www.bienvilleanimal.com

Job Description

Are you an experienced Veterinary Receptionist who thrives in a fast-paced general practice and wants to be fully utilized in a meaningful role? Do you enjoy collaborating with medical professionals to deliver exceptional patient care and client service?

If so, we invite you to join the team at Bienville Animal Medical Center in Ocean Springs, MS. We are a growing, AAHA-accredited practice that values professionalism, teamwork, and high standards of care—for both our patients and our people.

Our strong reputation in the community allows us to practice high-quality medicine through continuity of care. Our facility is well-equipped with modern diagnostic and treatment tools, including:

• Ultrasound
• In-house laboratory equipment
• Digital radiography

About Us

Located in the heart of the artsy community of Ocean Springs, Bienville Animal Medical Center has proudly served local pets and families since the 1980s. We are anAAHA-accredited, 8-doctor general practice, having recently added our 8th veterinarian to better support our growing client base.

About You

The ideal candidate:

• Has 1–2 years of experience in a veterinary or clinical setting
• Takes initiative and enjoys being utilized at the highest level of their skill set
• Is eager to learn and grow professionally
• Is reliable, collaborative, and a strong cultural fit
• Is confident using computers, phone systems, and providing exceptional customer service both in person and by phone

Benefits

• Uniform allowance
• Paid time off
• Paid holidays
• Employee pet discount
• 401(k)
• Medical, dental, and vision insurance
• Disability insurance
• Life insurance
• Schedule
  • Full-time, day shifts available
  • Weekend availability required
  • Closed most major holidays
• Compensation
  • $12–$16 per hour, based on experience

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.