Customer Service Representative

RXO; Obetz (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid time off

Diversity Days

Bereavement leave

Tuition reimbursement

Job summary

RXO is a leading provider of transportation solutions across North America. The role pays $19.00 per hour and may include bonus or commission pay.

You will work with customers, business partners and drivers to ensure we deliver on our commitments and delight our customers at every step of the experience. Day-to-day tasks include assisting customers via phone and email, handling complaints, diagnosing issues, monitoring delivery routes, and processing order changes or cancellations.

Qualifications

• Experience in customer service, preferably in a call center environment.
• Strong multitasking and organizational skills.
• Ability to stay calm and resolve issues under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitask

Organizational skills

Pressure handling

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $19.00 an hour. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experienceWhat your day-to-day will look like:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess, and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersAt a minimum, you’ll need:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.It’d be great if you also have:High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsCompetitive payPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave401(k) retirement plan with up to 5% company matchInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnityEmployee Assistance Program (EAP)Tuition reimbursement, adoption assistanceTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending AccountHealth Reimbursement ArrangementOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.