Customer Service Representative

RXO Inc.; Mills River, Northern (NC, KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) with match

Pre-tax benefits

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off

Job summary

RXO Inc. in Mills River, NC seeks a Customer Service Representative to assist customers and partners by phone and email, resolve issues, and ensure delivery commitments are met. You will diagnose problems, monitor routes, and process order changes to keep shipments on track.

The role emphasizes strong communication, multitasking, and proficiency with MS Office. RXO offers comprehensive benefits, 401(k) matching, career development, and a supportive team culture.

Qualifications

• High school diploma or equivalent.
• 1 year related experience, preferably in a call center.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

MS Office

Customer service

Multitasking

Organizational skills

Pressure handling

Education

High school diploma

Tools

MS Project

Job description

**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a **Customer Service Representative** at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience**What your day-to-day will look like:*** Assist customers and business partners via telephone and email* Handle customer complaints in a calm, professional manner* Diagnose, assess, and resolve problems or issues* Monitor progress of delivery routes* Scan haul-away pods and verify stamps* Process changes or cancellations to delivery orders**At a minimum, you’ll need:*** Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint**It’d be great if you also have:*** High school diploma or equivalent* 1-year related experience preferably within a call center environment* Strong customer service skills and the ability to satisfactorily resolve issues* Solid ability to multitask with exceptional organizational skills* Ability to thrive under pressure while delivering solutions that exceed customer expectations **Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.