Customer Service Rep

RXO; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Pre-tax accounts

Disability insurance

Life insurance

EAP

Paid time off

Job summary

RXO is seeking a Customer Service Representative in Leland, NC to support customers, partners and drivers with timely, accurate information and a professional approach via calls and emails.

You will diagnose issues, monitor delivery routes, and process changes or cancellations while using MS Office tools. A high school diploma and 1 year in a call center are preferred; strong multitasking and customer focus are required. RXO offers comprehensive benefits and career development.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

MS Project

Word

Excel

PowerPoint

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experienceWhat your day-to-day will look like:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess, and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersAt a minimum, you’ll need:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.It’d be great if you also have:High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.