Customer Service Representative

Final Mile; Oak Brook (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Multiple shifts available

Job summary

Final Mile in Oak Brook, IL is seeking a Customer Service Representative to provide phone-based support for customers and delivery teams. You will handle inbound and outbound calls, answer questions, provide order updates and resolve issues to ensure a positive experience.

The role involves documenting interactions, updating orders in systems, and following up with customers. Multiple shifts available with pay ranging from $16 to $18 per hour.

Qualifications

• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving and active listening abilities.
• Comfortable handling a high volume of inbound and outbound calls.
• Ability to multitask while navigating multiple computer systems.
• Detail-oriented and organized with dependable work ethic.

Responsibilities

• Answer inbound calls from customers and delivery teams in a professional manner.
• Make outbound calls regarding orders, deliveries, service issues and follow-up.
• Assist delivery teams to resolve delivery-related challenges.
• Provide order and delivery updates to customers and document interactions.
• Research and resolve customer issues or escalate when needed.
• Monitor delivery progress and communicate delays to customers and teams.
• Respond to customer and internal emails promptly and professionally.
• Complete required daily reports and administrative tasks.

Skills

Call center experience

Customer service

Communication skills

Multitasking

Problem solving

Active listening

Detail oriented

Job description

Job Summary

The Customer Service Representative provides phone-based support to customers and delivery teams. This position handles inbound and outbound calls, assists with customer questions and concerns, provides order and delivery updates, and works to resolve issues while delivering a positive customer experience.

Essential Job Functions

• Answer inbound calls from customers and delivery teams in a professional and timely manner.
• Make outbound calls to delivery teams and customers regarding orders, deliveries, service issues, and follow‑up.
• Assist delivery teams to resolve challenges with deliveries
• Assist customers with questions, concerns, complaints, and delivery-related issues.
• Research and resolve customer issues or escalate when additional assistance is needed.
• Provide accurate order and delivery status updates to customers.
• Monitor delivery progress and communicate delays or issues to customers and delivery teams.
• Follow up with customers to obtain feedback regarding their delivery experience.
• Respond to customer and internal emails in a timely and professional manner.
• Contact vendors regarding damaged products, replacements, or other customer order concerns.
• Accurately document customer interactions, order updates, and resolutions.Update customer orders and information within company systems.
• Complete required daily reports and administrative documentation.
• Maintain a professional and customer-focused approach during all interactions.
• Perform other customer service and administrative duties as assigned.

Qualifications & Skills

• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and active listening skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Ability to professionally handle customer complaints and escalations.
• Ability to multitask and navigate multiple computer systems while assisting customers.
• Strong attention to detail and organizational skills.
• Dependable, accountable, and able to work effectively with limited supervision.

Shift: Multiple Shifts Available

Pay: $16-18/hr