Customer Service Representative

ASC Engineered Solutions; Oak Brook (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

FSA

401k

Life Insurance

PTO

Vacation

Holidays

Paid weekly

Job summary

Reliable Safety and Flow Corporation is seeking a Customer Service Representative (CSR) to be the primary contact for internal and external customers, handling inquiries, resolving issues, and delivering exceptional support. The CSR contributes to customer satisfaction and supports ASC Engineered Solutions’ reputation for reliability.

The role requires strong communication, problem solving, and teamwork. Onsite location in Minneapolis, MN with standard full-time hours and competitive hourly

Qualifications

• Associates' Degree in Business or Related Field
• 2+ years of Customer Service experience in manufacturing or construction industry
• Proficient in Microsoft Office and Dynamics 365

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely and accurate information on orders, status, and product knowledge requests
• Process customer orders, changes, and returns
• Resolve customer complaints by investigating problems and developing solutions
• Work closely with the Operations Supervisor as directed
• Review and maintain customer database to track account information, statuses, orders and lead times
• Provide timely feedback regarding service failures or customer concerns
• Collaborate with Sales Representatives on quotes and order status
• Promote a safe workplace and adhere to safety procedures
• Perform other duties as directed

Skills

Communication skills

Customer service

Time management

Conflict resolution

Attention to detail

Team oriented

Pricing knowledge

Product knowledge

Data entry

MS Office

Education

Associate degree

Tools

MS Office

Dynamics 365

Job description

Position Title: Customer Service Representative

Department: Customer Service

Employment Type Full Time

Location: Minneapolis, MN

Workplace Type: Onsite

Reporting To: Onsite

Compensation: $22.00 - $26.00 / hour

Customer Service Representative

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.’s reputation for excellence.

How You Will Help:

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

What You Will Bring:

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office and Dynamics 365

Qualifications

• Associates' Degree in Business and/or Related Field
• 2 + years of Customer Service experience in the manufacturing or construction industry

What We Offer

• Medical, Dental, Vision and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance is provided for after 90 days of employment
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!
• Paid weekly

About Reliable Safety and Flow Corporation

Bringing together more than 175 years of innovation, quality, and customer commitment under one name and one promise.

The company was forged in 1850, as American industry was being connected by pipe, valves, fittings, and the skilled people who knew how to put them in the right place. More than 175 years later, that heritage lives in ASC Engineered Solutions, a comprehensive pipe preparation, joining, hanging and flow-management portfolio supporting the people who build and maintain commercial buildings, industrial facilities, infrastructure, and critical systems. A house of brands, Anvil, Gruvlok, Sharpe, SCI, and ABZ, unified as ASC in 2019, and the portfolio has grown in the years since.

In 1920, Reliable Automatic Sprinkler started doing one thing exceptionally well: building the fire safety systems that protect people and property. Sprinklers, valves, and accessories, made in the United States. More than a century later, the discipline has not changed. A century of American-made fire protection products, with multi-generational customer relationships and multi-decade specifications. A century of protecting what matters the most.

Two legacies. One Future.

Reliable Safety and Flow Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Equal employment opportunity, including veterans and individuals with disabilities.