Customer Service Representative

ASC Engineered Solutions, LLC; Denver, Northern (CO, KY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Reliable Safety & Flow Corporation is seeking a Customer Service Representative to be the main contact for customers, addressing inquiries, processing orders, and resolving issues with a focus on accuracy and service quality. This role supports the Distribution Center Operations team in Denver and collaborates with sales on quotes and order status.

The CSR will communicate across multiple channels, maintain customer records, and promote a safe workplace while adhering to company procedures and

Qualifications

• Associate's degree in business or related field required.
• 2+ years of customer service experience in manufacturing or construction preferred.
• Knowledge of pricing, terms, shipment, taxes and payment for products/services beneficial.

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely information on orders, status and product knowledge requests
• Process customer orders, changes, and returns
• Investigate problems, develop solutions, and recommend actions
• Maintain customer database with account information, statuses, orders and lead times
• Provide feedback on service failures or customer concerns

Skills

Strong communication

Interpersonal skills

Outstanding customer service

Time management

Conflict resolution

Attention to detail

Team oriented

Problem solving

Pricing and payment knowledge

Education

Associate's degree in business or related field

Tools

Microsoft Office

Dynamics 365

Job description

Customer Service Representative

Department: Distribution Center Operations

Employment Type: Full Time

Location: Denver, CO

Reporting To: Ryan Bo Boeckner

Compensation: $23.00 - $25.65 / hour

Description

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.’s reputation for excellence.

How You Will Help

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

What You Will Bring

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office and Dynamics 365

Qualifications

• Associate's degree in business and/or Related Field
• 2 + years of Customer Service experience in the manufacturing or construction industry

What We Offer

• Medical, Dental, Vision and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance is provided for after 90 days of employment
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!
• Paid weekly