Customer Service Representative

PAPILLON GRAND CANYON HELICOPTERS; Northern (KY); Hybrid; USD 1,791,000 - 2,755,000; Full time

Job summary

PAPILLON GRAND CANYON HELICOPTERS is seeking a Customer Service Representative to greet passengers, answer questions about tours, check in bookings, issue boarding passes, and keep travelers informed of any changes. You will handle luggage checks, direct passengers to gates, and resolve complaints in a calm, professional manner.

Experience with Ventrata, 135ACM, and 3CX is a plus; basic cash handling and a valid driver’s license are required.

Qualifications

• Minimum 18 years of age and ability to lift up to 50 lbs.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule including weekends and long shifts.

Responsibilities

• Greeting passengers on arrival at the airport and assisting with inquiries.
• Checking in bookings and issuing boarding passes; keeping passengers updated on flight changes.
• Directing passengers to gates and ensuring proper boarding procedures.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

Square POS

Dropbox

Adobe Lightroom

Job description

The duties of the Customer Service Representative are as follows:

• Greeting passengers on arrival at the airport


• Answering any questions passengers might have about their tour (flight)


• Checking in bookings and issuing boarding passes


• Keeping passengers updated on any changes to flight(tour) information


• Directing passengers to the correct gate for their flight


• Weighing and checking in luggage


• Responding in a calm and professional manner to customer complaints


• Auditing Flight manifests for accuracy


• Following security procedures


• Must be able to independently manage customer service resolutions


• Must also have previous experience with customer service resolutions regarding refunds, changes in flight information, flight rescheduling, and be able to work directly with the accounting department.


• Must speak fluent English, other languages is a plus.

Licenses and Certifications

• High School Diploma.


• Valid unexpired driver's license or State

Technical Skills

• Software Knowledge Requirements: Square POS system. (Will train)


• Dropbox. (Will train)


• Adobe Lightroom. (Will train.)

Responsibilities

• Must be reliable and have own transportation.


• Must clear a pre-employment drug test.


• Must clear a pre-employment background check.


• This is a 7-day operation and candidates must have open availability.

Requirements and Experience

• Minimum of 18 years of age.


• Must be able to lift up to 50lbs and stand for prolonged periods of time.


• Must have previous experience utilizing Ventrata and 135ACM systems, and 3CX phone systems.


• Must also have basic cash/credit card handling skills.


• Must be available to work Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays and for various shifts including early morning to late evening shifts.


• Hours of availability must be from 5am to 9pm daily.

Other

• Physical Requirements: Must be able to withstand all weather conditions.


• Some bending and lifting required for stocking merchandise.


• Must be able to life at least 20lbs.