Customer Service Representative

Deluxe Corporation; Northern (KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a customer service professional in Kentucky to handle inbound calls and deliver exceptional service. You will identify customer needs, suggest products, and process orders while maintaining accurate records and ensuring timely responses.

The role requires basic computer skills, a HS/GED, and at least one year of customer service experience. You will join a team focused on quality, accessibility, and member satisfaction.

Qualifications

• Basic knowledge of computers.
• Must be 18 years of age or older.
• HS/GED and 1 year of Customer service experience.

Responsibilities

• Handles inbound customer service calls and provides timely, professional responses to inquiries.
• Identify customer needs and suggest products and services.
• Maintain and modify customer records and respond to order inquiries and re-orders.
• Resolve product or service problems by selecting actions to ensure fast resolution and strong customer experience.

Skills

Customer service

Education

HS/GED

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work‑life balance, inclusive culture, and team support as key reasons why.

This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.

• Identify the customer's needs, suggest products and services.
• Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
• Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.

Basic Qualifications

Education and Experience: Basic knowledge of computers.

Preferred Qualifications

Education and Experience: HS/GED and 1 year of Customer service

Additional Basic Qualifications

Must be 18 years of age or older

Compensation

The compensation range for this position is $16.10 - $16.10 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].