Customer Service Representative

Mybankusb; Northern (KY); Hybrid; USD 44,414,000 - 57,308,000; Full time

Job summary

Mybankusb in McLouth, KS 66054 is seeking a Full Time Teller to support customers with various needs and maintain a cooperative team atmosphere in a fast-paced bank setting.

The role involves handling money transactions, opening/closing accounts, processing deposits, answering customer questions, and ensuring regulatory compliance. Prior banking experience and a High School diploma are preferred.

Qualifications

• High School diploma or equivalent is required.
• Associate's Degree preferred.
• One or more years of experience preferred.

Responsibilities

• Opens and closes accounts.
• Processes deposits and issues receipts of deposits.
• Identifies counterfeit currency and answers basic customer questions.
• Cashes checks by verifying endorsement and checking funds availability per regulations.
• Answers questions about rates, services, charges and provides account histories while following privacy policies.
• Accepts loan payments, verifies payments and issues receipts.
• Issues personal money orders and cashier's checks.
• Follows bank policies and procedures.

Education

High School diploma or equivalent

Associate's Degree

Job description

Job DetailsJob Location: McLouth, KS 66054Position Type: Full TimeSalary Range: $15.50 - $20.00 HourlyJob Category: BankingSummary/Objective

This position is responsible for the processing of money transactions accurately and efficiently, assisting with customers with multiple needs, and maintaining camaraderie with co-workers in a fast paced professional environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Opens and closes accounts.
• 2. Processes deposits and issues receipts of deposits.
• 3. Identifies counterfeit currency, answers basic customer questions.
• 4. Cashes checks by verifying endorsement and checking proper identification, determining availability of funds based on regulation requirements
• 5. Answers basic customer questions regarding interest rates, services offered, service charges, and provide account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• 6. Accept loan payments; verify payments; and issues receipts.
• 7. Issue personal money orders and cashier's checks
• 8. Follows all bank policies and procedures.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary.

Travel

No travel is expected for this position.

EEO Statement

The Bank provides equal opportunity to employees and applicants for employment without regard to race, color, national origin, religion, sex, age, disability, Veteran Status, sexual orientation, and any other class provided by federal law or state statute. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on abilities, qualifications, and merit.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QualificationsRequired Education and Experience

• 1. High School diploma or equivalent

Preferred Education and Experience

• 1. Associate's Degree
• 2. One or more years of experience