Customer Service Representative

Azelis Holding S.A.; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Azelis Holding S.A. seeks a Customer Service Representative to process customer orders promptly, ensuring accuracy and compliance with customer requirements. You will handle sample requests and assist in general office duties within the customer service department.

Key strengths include strong communication, multitasking, attention to detail, and teamwork. The role requires a 4-year college degree (preferred) and the ability to work in a hybrid environment with occasional office duties.

Qualifications

• 4 year college graduate (preferred).
• Must be able to multitask.
• Ability to organize work to meet customer or corporate demands.
• Ability to prioritize work and determine what is critical.

Responsibilities

• Answer telephone and follow up as needed.
• Process orders: take order, print, allocate inventory, and arrange direct shipments.
• Update order comments and inform customers of delivery status.
• Interface with customers to resolve problems related to orders.
• Process direct shipments with suppliers and carriers.
• Process sample requests and handle customer complaints with documentation and corrective actions.
• Maintain Certificate of Analysis files and customer information in Chempax.
• Perform general office duties such as filing, faxing, and word processing.
• Maintain a clean and safe working environment and promote teamwork.

Skills

Pleasant demeanor

Communication

Verbal & written communication

Computer skills

Multitasking

Prioritization

Attention to detail

Organizational skills

Cross-functional collaboration

Customer service mindset

Teamwork

Education

Bachelor's degree

Tools

Chempax

Job description

Customer Service RepresentativeFT Hourly Hybrid **Position Summary**Process orders from customers in a timely manner, ensuring order accuracy and compliance with customer requirements. Handle other customer requests or issues that may or may not relate directly to an order, process sample requests and assist in handling general office duties that are assigned to the customer service department. **Key Strengths*** Pleasant demeanor.* Good communications skills.* Strong verbal, written communication and interpersonal skills.* Good computer skills.* Ability to handle multiple tasks at the same time.* Ability to prioritize tasks.* Good efficiency and accuracy skills.* Excellent organizational skills.* Ability to collaborate with the multiple levels within the organization* Willingness to serve the customer and meet their requirements/requests in a professional and timely manner.* Ability to work as a team member **Position Requirements*** 4 year college graduate (preferred)* Must be able to multi task* Ability to organize work as required to meet customer demands or corporate demands* Ability to prioritize work, determining what is critical and needs to be completed **Areas of Responsibility:*** Answer telephone and follow up as needed.* Order processing – includes taking the order, printing the order, allocating inventory/completing a purchase order for direct shipments, arranging freight and meeting customer specific instructions.* Order Acknowledgement – includes updating comments for all orders, timely updates to the customer on the delivery of their PO’s, and review of customer’s PO instructions to Chempax comments for accuracy* Interface with customers as necessary regarding their order and resolve any problems that may occur.* Process Direct shipments with suppliers and carriers.* Process Sample Requests.* Handle customer complaints including documentation, disposition and corrective action.* Maintain the Certificate of Analysis files.* Maintain and update customer information such as address, telephone number, etc. in Chempax.* Update customer comments with regard to specific customer requirements.* General office duties such as filing, copying, faxing, and word processing* Maintain a clean and safe working environment at all times* Promote teamwork within department and across all departments and affiliates