Customer Service Representative

Workstream; Norman (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Chick-fil-A in Norman, Oklahoma is seeking a Customer Service Representative to join our team. You will provide service, answer questions, and help open and maintain customer accounts.

This role emphasizes teamwork, leadership development, and a positive, people-focused environment. Candidates should have strong communication, listening, and problem-solving skills to ensure customer satisfaction.

Qualifications

• Multitasking abilities.
• Analytical skills to resolve conflicts.
• Excellent phone skills and active listening.
• Strong documentation skills.
• Market knowledge and problem-solving abilities.
• Quality focus and effective communication.
• Product knowledge and a commitment to exceptional customer service.

Responsibilities

• Serve customers by providing all necessary service and product information.
• Resolve service and product problems.
• Ensure customer satisfaction and a pleasant user experience.
• Answer service and product questions to attract potential customers.
• Record account information to open customer accounts.
• Update account information.
• Maintain customer records.
• Clarify customers' complaints and determine the cause of the problem.
• Provide adequate solutions to problems according to the policy.

Skills

Multitasking

Analytical thinking

Phone skills

Documentation

Market knowledge

Problem-solving

Communication

Product knowledge

Job description

Customer Service Representative

Are you a highly skilled and motivated individual with a passion for providing excellent customer service? Do you thrive in a positive, people-focused environment? If so, we have an immediate opportunity for you to join our team at Chick-fil-A!

Chick-fil-A is more than just a restaurant - it's a place where teamwork and leadership development are valued. Our locally owned and operated franchise is committed to investing in the future of our team members and giving back to our communities. Join us and be a part of something delicious and fun!

Responsibilities:

• Serve customers by providing all necessary service and product information
• Resolve service and product problems
• Ensure customer satisfaction and a pleasant user experience
• Answer service and product questions to attract potential customers
• Record account information to open customer accounts
• Update account information
• Maintain customer records
• Clarify customers' complaints and determine the cause of the problem
• Provide adequate solutions to problems according to the policy

Requirements:

• Multitasking abilities
• Analytical skills to analyze information and resolve conflicts
• Excellent phone skills and active listening
• Strong documentation skills
• Market knowledge and problem-solving abilities
• Quality focus and effective communication skills
• Product knowledge and a commitment to exceptional customer service

Location: 120 12th Ave. Norman, Ok

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.