Customer Service Pro: Growth, Teamwork & Leadership

Workstream; Norman (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Chick-fil-A in Norman, Oklahoma is seeking a Customer Service Representative to join our team. You will provide service, answer questions, and help open and maintain customer accounts.

This role emphasizes teamwork, leadership development, and a positive, people-focused environment. Candidates should have strong communication, listening, and problem-solving skills to ensure customer satisfaction.

Qualifications

• Multitasking abilities.
• Analytical skills to resolve conflicts.
• Excellent phone skills and active listening.
• Strong documentation skills.
• Market knowledge and problem-solving abilities.
• Quality focus and effective communication.
• Product knowledge and a commitment to exceptional customer service.

Responsibilities

• Serve customers by providing all necessary service and product information.
• Resolve service and product problems.
• Ensure customer satisfaction and a pleasant user experience.
• Answer service and product questions to attract potential customers.
• Record account information to open customer accounts.
• Update account information.
• Maintain customer records.
• Clarify customers' complaints and determine the cause of the problem.
• Provide adequate solutions to problems according to the policy.

Skills

Multitasking

Analytical thinking

Phone skills

Documentation

Market knowledge

Problem-solving

Communication

Product knowledge

Job description

Chick-fil-A in Norman, Oklahoma is seeking a Customer Service Representative to join our team. You will provide service, answer questions, and help open and maintain customer accounts.

This role emphasizes teamwork, leadership development, and a positive, people-focused environment. Candidates should have strong communication, listening, and problem-solving skills to ensure customer satisfaction.