Customer Service Representative

Motion Industries (MOT); Defiance (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Defiance, OH to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via multiple channels, while negotiating prices to support gross profit.

You will collaborate with Account Representatives and source products to maintain inventory and arrange cost-effective shipping.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Respond to basic customer inquiries regarding products and provide quotes.
• Handle order entry and place customer orders via telephone, fax, email, or walk-in.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Build relationships to drive repeat business and support process improvements.
• Sourcing products and maintaining inventory levels for customers; determine cost-effective shipping methods.
• Partner with Account Representatives to ensure customer satisfaction and expedite backorders.
• Assist with customer returns and other duties as assigned.

Skills

Communication skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.Product knowledge is preferred.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.