Customer Service Representative

Spear Physical Therapy; New York (NY); Remote; Full time

Job summary

Spear Physical Therapy is seeking a Customer Service Representative to manage clinic scheduling and patient interactions. This role requires excellent customer service skills and offers remote work after initial training in Manhattan. Flexibility in shifts is essential.

Qualifications

• Relevant customer service experience preferred.

Responsibilities

• Serve as a liaison between patients and therapists.
• Manage appointment scheduling and communication.
• Ensure timely follow-up on emails and tasks.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

2 days ago Be among the first 25 applicants

Spear Physical Therapy provided pay range

This range is provided by Spear Physical Therapy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $22.00/hr

Training is in person in Manhattan for three weeks, after which this is a remote position.

Work Schedule: Monday through Friday, with rotating shifts from 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm. All shifts are required.

Requirements: Home internet speed of 300 Mbps or better, a quiet space at home for a workstation, and excellent customer service & communication skills.

Role Overview

The Customer Service Representative will handle clinic scheduling, online appointment requests, and incoming calls to ensure patients access care. They will support the SPEAR team by facilitating patient interactions and alleviating stress on the Front Desk Care Coordinator team.

As a team member, you will demonstrate SPEAR’s values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork, prioritizing people and supporting community health.

Responsibilities

1. Serve as a liaison between patients and therapists, focusing on customer service and accessibility.
2. Manage appointment scheduling, data entry, and communication via phone and online requests.
3. Ensure timely follow-up on emails and tasks.

Physical & Qualification Requirements

• Manual dexterity and ability to use a computer keyboard for most of the workday.
• Hearing and visual acuity for communication and reading information.
• Ability to sit, stand, walk, and occasionally lift up to 10 pounds.
• High school diploma or equivalent; relevant customer service experience preferred.

Position Details

• Remote work with initial in-person training in NYC for three weeks.
• Shift flexibility with required shifts as specified.

Additional Information

• Must have a private, quiet workspace at home and reliable internet.
• Eligibility for access to PHI/EPHI in compliance with HIPAA standards.