Customer Service Representative

Esquire Brands; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Esquire Brands in New York City is seeking a full-time, on-site Customer Service Representative to respond to inquiries, provide product and order information, and resolve issues. The role involves collaborating with sales, logistics, and licensing teams while maintaining empathetic, professional communication with customers.

The ideal candidate will have strong customer service experience, be capable of handling orders and returns, and be comfortable using CRM tools and basic office software.

Qualifications

• Demonstrated experience in customer service roles.
• Assist the sales team with daily activities and admin tasks.
• Entering Sales Orders from Sales Team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels.
• Provide accurate product, order, and policy information.
• Resolve issues such as order discrepancies, returns, and shipping questions.
• Document interactions in customer relationship management (CRM) systems.
• Coordinate with sales, logistics, and licensing teams.
• Gather customer feedback to improve the overall customer experience and brand loyalty.

Skills

Customer service

Sales support

Order entry

Inventory monitoring

Relationship building

Complaint handling

CRM proficiency

Communication skills

Problem solving

Attention to detail

Team coordination

Tools

CRM software

Office suite

Inventory system

Job description

Company Description

Esquire Brands, LLC is a global fashion footwear company specializing in branded kids’ footwear. The organization focuses on designing and producing stylish, trend-forward shoes for children. As an industry leader, Esquire Brands operates as a full-service licensing company, managing the entire product lifecycle from concept to sample to retailer. Team members collaborate with brand partners and retailers worldwide, contributing to innovative collections that define kids’ fashion footwear.

Role Description

This full-time, on-site Customer Service Representative role is based in the New York City Metropolitan Area. The position involves responding to customer inquiries via phone, email, and other channels, providing accurate information about products, orders, and policies. The representative will resolve issues such as order discrepancies, returns, and shipping questions while maintaining a professional and empathetic approach. Day-to-day tasks include documenting interactions in customer systems, coordinating with internal teams such as sales, logistics, and licensing, and following up to ensure timely resolution. The role also involves gathering customer feedback to help improve the overall customer experience and support brand loyalty.

Qualifications

• Demonstrated experience in customer service roles, including work as Customer Service Representatives and in general Customer Service.
• Assist the sales team with daily sales activities and administrative tasks.
• Entering Sales Order from Sales Team
• Monitor inventory and product availability when required.
• Build and maintain positive relationships with customers.
• Handle customer complaints professionally and escalates issues when necessary.
• Support Sales Team with any request that involves customers sales and orders
• Review open orders report daily.Make any callouts (extensions needed/ no WIP/ under correct warehouse, etc.)
• Skills in Customer Support and resolving inquiries efficiently while maintaining a positive attitude.
• Ability to focus on Customer Satisfaction by meeting service standards and handling issues with empathy and professionalism.
• Experience enhancing the Customer Experience through clear communication, active listening, and problem-solving.
• Upload images and complete assets/ templates request
• Strong verbal and written communication skills to Warehouse and comfort interacting with customers, retail partners, and internal teams.
• Organizational skills with attention to detail for managing orders, records, and follow-up actions.
• Proficiency with basic office software and customer relationship management (CRM) tools.
• Previous experience in fashion, retail, or footwear industries is beneficial.