Customer Service Representative

Spear Physical Therapy; New York (NY); Remote; Full time

Job summary

A leading company in healthcare service is seeking a Customer Service Representative. The role involves scheduling, managing patient inquiries, and ensuring accessibility to care. Applicants must have a high school diploma and strong communication skills. Training occurs in Manhattan for three weeks, transitioning to remote work afterward.

Qualifications

• Excellent communication skills and experience with multi-line phone systems are helpful.

Responsibilities

• Serve as a liaison between patients and therapists, focusing on customer service.
• Handle appointment scheduling, data entry, phone calls, and online requests.

Skills

Communication

Customer Service

Education

High school diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

Spear Physical Therapy provided pay range

This range is provided by Spear Physical Therapy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $22.00/hr

Training is in person in Manhattan for three weeks, after which this is a remote position.

Working hours: Monday through Friday, with rotating shifts from 7am to 8pm (e.g., 7am-4pm, 8am-5pm, etc.). All shifts are required.

Requirements include home internet speed of 300 Mbps or better and a quiet space at home to set up a workstation near the internet router.

Role Overview

The Customer Service Representative will handle clinic scheduling, online appointment requests, incoming calls, and ensure patients access care. They will support the Front Desk Care Coordinator team, embody SPEAR’s values of Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork, and prioritize people-first service.

Responsibilities

• Serve as a liaison between patients and therapists, focusing on customer service and accessibility to care.
• Handle appointment scheduling, data entry, phone calls, and online requests proficiently.

Physical and Qualification Requirements

• Manual dexterity, computer proficiency, hearing and visual acuity, ability to sit/stand/walk for extended periods, and occasionally lift 10 pounds.
• High school diploma or equivalent; relevant customer service experience preferred.
• Excellent communication skills and experience with multi-line phone systems are helpful.

Position Requirements

• Quiet, private home workspace, ability to work rotating shifts, and initial training in NYC for three weeks.

Additional Details

• HIPAA compliance with PHI/EPHI access.
• Detailed job functions include responding to calls, online requests, scheduling, and team collaboration.

Employment Details

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