Customer Service Representative

Sahadi's; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A specialty grocer in New York is seeking a motivated and detail-oriented Customer Service Representative. In this role, you'll be the primary point of contact for customer inquiries and concerns, ensuring a positive experience. Responsibilities include addressing issues, providing product information, and collaborating with team members. Ideal candidates will have strong communication skills and a passion for customer service. Join a growing team committed to customer satisfaction.

Qualifications

• Motivated, friendly, and detail-oriented professional.
• Strong communication skills to interact effectively with customers.
• Ability to handle customer complaints and provide satisfactory solutions.

Responsibilities

• Address customer concerns, complaints, or issues.
• Provide product information and recommendations to customers.
• Crosstrain in all food service departments.
• Collaborate with team members to resolve issues.
• Follow up with customers to ensure satisfaction.
• Participate in ongoing training for product knowledge.

Job description

Overview

Sahadi’s is committed to delivering exceptional customer experiences. We are a specialty grocer with a gourmet deli. We are looking for a motivated, friendly, and detail-oriented Customer Service Representative to join our growing team.

Position Overview

As a Customer Service Representative, you will play a critical role in ensuring our customers have a positive experience. You will be the primary point of contact for inquiries, concerns, and requests, providing solutions in a professional and friendly manner. Your goal will be to foster customer loyalty by resolving issues efficiently and helping them make informed decisions.

Key Responsibilities

• Address customer concerns, complaints, or issues, offering effective solutions and ensuring customer satisfaction.
• Provide product information to customers, offering recommendations and upselling when appropriate.
• Crosstrain in all our food service departments.
• Collaborate with team members to resolve issues.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Participate in ongoing training and development to stay current with product offerings and customer service best practices.