Customer Service Representative

ether.fi; New York (NY); On-site; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Token allocation grant

Health, dental, and vision insurance plans

Collaborative work culture

Global team with opportunities for travel

4 weeks work from anywhere

Exciting company events

Job summary

A decentralized finance platform is seeking a full-time Customer Service Representative for an on-site role in New York, New York. The successful candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction. Key qualifications include skills in customer service, experience with DeFi protocols, and strong communication abilities. This role offers competitive pay, health benefits, and opportunities for professional growth while being part of a collaborative and innovative team.

Qualifications

• Experience with DeFi protocols and cryptocurrencies desired.
• Prior experience in the financial or crypto industry is a plus.

Responsibilities

• Provide exceptional customer support and ensure customer satisfaction.
• Respond to customer inquiries and resolve issues.
• Moderate community interactions and maintain a high level of customer service.

Skills

Customer Service Representatives

Customer Support

Ensuring Customer Satisfaction

Excellent communication skills

Problem-solving skills

Ability to work independently

Ability to work as part of a team

Education

Bachelor's degree in a relevant field

Job description

Location

Cayman, Denver, New York

Employment Type

Full time

Department

Product

About Us:

ether.fi is an innovative, rapidly growing crypto‑native financial platform on a mission to put users in control of their wealth—making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non‑custodial suite of products—Stake, Liquid, and Cash—that bridge crypto utility with real‑world convenience.

With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto‑native payment solutions like credit cards, enabling a comprehensive decentralized banking experience.

As we continue to scale, we’re actively hiring talented, mission‑driven individuals who want to shape the future of finance from the ground up.

Learn more at ether.fi.

Position Overview:

This is a full‑time on‑site role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service.

Qualifications

• Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
• Experience with DeFi protocols and cryptocurrencies desired
• Excellent communication and problem‑solving skills
• Ability to work independently and as part of a team
• Prior experience in the financial or crypto industry is a plus
• Bachelor's degree in a relevant field is preferred

Perks & Benefits

• Competitive salary, performance‑based incentives, and token allocation grant
• Opportunity to work with a Top 4 Ethereum protocol, by TVL
• Opportunities for professional development and growth within the organization
• Health, dental, and vision insurance plans
• Collaborative and inclusive work culture
• Exposure to cutting‑edge technologies in the blockchain and cryptocurrency space
• Global team with opportunity for travel and working out of our 3 offices around the world
• 4 weeks work from anywhere
• Exciting company events and team‑building off‑sites