Customer Service Representative

Ether; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Token allocation grant

Health, dental, and vision insurance

Professional development opportunities

Work from anywhere for 4 weeks

Team-building off-sites

Job summary

A crypto-native financial platform is seeking a full-time Customer Service Representative to ensure customer satisfaction and manage overall customer experience in New York. Responsibilities include handling inquiries, resolving issues, and moderating the community. Ideal candidates will have strong customer service skills, experience with cryptocurrencies, and a relevant degree. Competitive salary and various perks offered.

Qualifications

• Experience with DeFi protocols and cryptocurrencies desired.
• Ability to work independently and as part of a team.
• Prior experience in the financial or crypto industry is a plus.

Responsibilities

• Provide exceptional customer support.
• Respond to customer inquiries and resolve issues.
• Moderate the community and maintain a high level of service.

Skills

Customer Service

Customer Support

Communication

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

Overview

About Ether.fi: Ether.fi is a crypto-native financial platform focused on decentralized finance solutions aimed at onboarding users to crypto. Learn more at ether.fi.

Position Overview

This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community, and maintaining a high level of customer service.

Qualifications

• Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
• Experience with DeFi protocols and cryptocurrencies desired
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Prior experience in the financial or crypto industry is a plus
• Bachelor\'s degree in a relevant field is preferred

Perks & Benefits

• Competitive salary, performance-based incentives, and token allocation grant
• Opportunity to work with a Top 4 Ethereum protocol, by TVL
• Opportunities for professional development and growth within the organization
• Health, dental, and vision insurance plans
• Collaborative and inclusive work culture
• Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
• Global team with opportunity for travel and working out of our 3 offices around the world
• 4 weeks work from anywhere
• Exciting company events and team-building off-sites