Customer Service Representative

Eagle Industries; New Orleans (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Eagle Industries in New Orleans is seeking a Customer Service Representative to support Regional Managers with daily sales operations, handling customer questions, orders, and issues to keep interactions moving toward a solution. You will use HubSpot CRM and Microsoft 365 to maintain records, process requests, and collaborate with sales teams.

A background in B2B or industrial sectors is preferred; a bachelor’s or associate degree is desirable.

Qualifications

• 1+ years of customer service or sales experience in a B2B, industrial, or construction setting.
• Strong written and verbal communication skills.
• Ability to stay calm and solution-focused when a customer is stressed or upset.
• Solid organization with multitasking, prioritization and time management.
• Proficiency with HubSpot and Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Bachelor's or associate degree preferred or equivalent customer service experience.
• Experience selling or supporting construction, industrial, or safety products.
• Familiarity with HubSpot or a similar CRM.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels quickly and professionally.
• Process orders, forms, applications, and region-specific requests accurately and on time.
• Resolve customer issues with clear solutions and minimal back-and-forth.
• Escalate complex complaints and follow through to resolution.
• Support Regional Managers and Business Development Managers with day-to-day sales operations.
• Spot opportunities to grow business within the region's existing customer base.
• Keep customer records and interactions current in HubSpot.
• Share feedback to improve the customer service process.
• Maintain a positive, empathetic, and professional approach with every customer.

Skills

Communication

Customer service

Multitasking

Organization

Calm under pressure

HubSpot CRM

Education

Bachelor's or Associate degree preferred

Equivalent experience

Tools

HubSpot CRM

Microsoft 365

Excel

PowerPoint

Outlook

Word

Job description

About this position

With over 30 years of experience, Eagle Industries is a leader in jobsite protection solutions. Eagle is committed to ensuring the safety and productivity of customers across diverse jobsites by supplying top-quality products and solutions. We are on a mission to maintain the highest standards of site safety through our extensive range of offerings.

About the role

As a Customer Service Representative, you support the Regional Managers and Business Development Managers in your assigned region with daily sales operations. You are the go-to contact for customer questions, orders, and issues, and you keep every interaction moving toward a solution. This role reports to Eagle's Sales Manager.

What you'll do

• Respond to customer inquiries by phone, email, and other channels quickly and professionally
• Process orders, forms, applications, and requests for your region accurately and on time
• Resolve customer issues and offer clear solutions without unnecessary back-and-forth
• Escalate complex complaints to the right colleague or manager, then follow through to resolution
• Support Regional Managers and Business Development Managers with day-to-day sales operations
• Spot opportunities to grow business within your region's existing customer base
• Keep customer records and interactions current in HubSpot
• Share feedback on how we can make the customer service process better
• Bring a positive, empathetic, and professional approach to every customer, every time

Required Qualifications

• 1+ years of customer service or sales experience, ideally in a B2B, industrial, or construction setting
• Strong written and verbal communication skills
• The ability to stay calm and solution-focused when a customer is stressed or upset
• Solid organization, with the ability to multitask, prioritize, and manage your time
• Proficiency with CRM software (Eagle uses HubSpot) and Microsoft 365 (Outlook, Word, Excel, PowerPoint)
• Bachelor's or associate degree preferred, or equivalent customer service experience.
• Experience selling or supporting construction, industrial, or safety products
• Familiarity with HubSpot or a similar CRM