Customer Service Representative

Benefit Communications Inc.; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Benefit Communications Inc. is seeking self-starting, customer-focused individuals to join our team in Nashville, TN. You will support real-time and batch data integrations with carriers, customers, and third-party systems, helping employees enroll in their company's benefit programs.

You will handle general benefit questions by phone, document dependents, and verify employer qualifying events, while maintaining a professional, courteous demeanor to empower employees and organizations alike.

Responsibilities

• Support real-time and batch data integrations with carriers, customers, and third-party system.
• Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.
• Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Job description

BCI takes pride in selecting talented individuals who are self-starters and customer-focused. Sound like you?

Support real-time and batch data integrations with our Carrier(s), Customer(s), and third-party system.

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.

Responsible for answering calls concerning general benefit questions; aiding in documenting dependents and verifying employer qualifying events, while maintaining a professional and courteous demeanor.

Ready to empower your
company and employees?