Customer Service Representative

British Steel; Naperville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading steel manufacturer is seeking a Customer Service Representative for a full-time, on-site role in Naperville, IL. The ideal candidate will be responsible for addressing customer inquiries and ensuring satisfaction, requiring strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in the steel or manufacturing industry is a plus.
• Ability to work in a fast-paced, on-site environment.

Responsibilities

• Address customer inquiries and resolve issues.
• Provide excellent customer support and enhance the customer experience.
• Handle a variety of customer service tasks efficiently.

Skills

Customer Satisfaction

Customer Experience

Communication

Interpersonal Skills

Education

College degree or equivalent experience

Tools

Customer service software

Job description

British Steel is one of the leading steel manufacturers in Europe, producing around 3 million tonnes of high-quality steel products annually. We manufacture over 1,450 different specifications of steel used in various sectors, including rail, sections, special profiles, and wire rod. With manufacturing facilities across the UK and Europe and a global network of regional sales teams, British Steel provides local service and premium products worldwide. British Steel is committed to building stronger futures while maintaining our world leader status in steel production.

Role Description

This is a full-time, on-site role located in Naperville, IL for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues to ensure customer satisfaction, providing excellent customer support, and enhancing the overall customer experience. The role requires an individual who can handle a variety of customer service tasks efficiently.

Requirements

• Customer Service Representatives
• Customer Satisfaction and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, on-site environment
• Proficiency with customer service software and tools such as Excel, PowerPoint, SAP, etc.
• College degree or equivalent experience; additional qualifications are a plus
• Experience in the steel or manufacturing industry is a plus

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Manufacturing