Customer Service Representative

Southlantic Water Systems; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Retirement savings program

Collaborative environment with strong 

Leadership

Job summary

Southlantic Services is seeking a Customer Service Representative in Myrtle Beach, SC. The role involves answering multi-line phones, scheduling, making outbound calls, and careful data entry to support clients and operations.

We require a high school diploma or GED, strong customer service skills, and the ability to pass a drug screen and background check. Training is available and teamwork is encouraged in a collaborative environment.

Qualifications

• One year of experience handling multi-line phones.
• Experience in scheduling and data entry.
• Provide exceptional customer service, addressing inquiries professionally.
• Maintain a professional, friendly attitude with difficult customers.
• Capable of following written or verbal directions and documented procedures.
• Maintain proficiency in computerized systems and other technologies used in the role.
• High School diploma or GED.
• Ability to pass a drug screen and background check.

Responsibilities

• Answer phone calls in a timely manner.
• Schedule appointments and make outbound calls.
• Perform data entry tasks.
• Provide exceptional customer service, addressing client inquiries and concerns promptly.

Skills

Multi-line phones

Scheduling

Data entry

Customer service

Professional attitude

Follow directions

Computerized systems

High School diploma

Background check

Education

High School diploma/GED

Job description

• Location 3983 Dick Pond Road,Myrtle Beach, SC, 29588,United States
• Employee Type Full-Time Hourly

Company: Southlantic Services

Job Title:
Customer Service Representative

Employment Type:
Full Time

Reports To:
Office Manager

About the Company
Southlantic provides high quality water filtration options for both residential and commercial applications in Myrtle Beach, Charleston, Florence and surrounding areas. We have been in business since 1976.

What We’re Looking For

The candidate must be a reliable and hardworking individual, with a positive "can-do" attitude. Must be able to work in a fast-paced environment. Duties would consist of answering phone calls in a timely manner, scheduling, making outbound calls & data entry.

Who You Are

• Prefer at least one year experience handling multi-line phones
• Experience in scheduling and data entry
• Provide exceptional customer service, addressing client inquiries and concerns professionally and promptly.
• Maintain a professional, friendly attitude especially when faced with a difficult customer
• Capable of following written or verbal direction and documented procedures.
• Maintain proficiency in computerized systems and other technologies as required.
• High School diploma/GED.
• Ability to pass a drug screen and background check.

What We Offer

• We are willing to train the right candidate.
• Paid time off
• Retirement savings program
• Collaborative environment with strong leadership

Equal Opportunity Employer
We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.