Customer Service Representative

Morton Buildings Inc.; Morton (IL); On-site; USD 42,981,000 - 48,712,000; Full time

Benefits offered by this job

Hourly pay rate: $15.00–$17.00

Medical/dental/prescription coverage

Life Insurance

Paid holidays

Paid vacation

Paid sick time

401K Opportunity

ESOP retirement program

Job summary

Morton Buildings, Inc. is seeking a full-time Customer Service Representative to provide professional customer support and maintain strong relationships with customers.

You will handle inquiries, document interactions in Microsoft Dynamics CRM, and escalate issues as needed. The role requires a high school diploma or equivalent, at least two years in a customer-service environment, and excellent communication, listening, and organizational skills.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of customer service/office experience.
• Strong communication and follow-through skills.
• Excellent organization and attention to detail.

Responsibilities

• Serve as primary contact for incoming calls and on-site visitors; relay information to the right team.
• Handle customer complaints from intake to resolution; log interactions in CRM.
• Perform routine tasks like documenting warranty info and maintaining CRM records.
• Identify opportunities to improve the customer service process and support best practices.

Skills

Verbal and written communication

Active listening

Highly organized

Self-motivated

Team player

Discretion with confidential info

Education

High school diploma or equivalent

Tools

Microsoft Dynamics CRM

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Morton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 100 construction centers nationwide. Per year, across America, thousands of new buildings sport the familiar Morton M.

The Customer Service Representative is a full-time position responsible for providing professional customer support to facilitate the relationship between the organization and customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Serves as a point of contact for incoming calls and onsite visitors, where applicable; forwarding calls to appropriate personnel and responding to customer inquiries in a timely and professional manner; answering general questions and providing accurate and complete information, using established methods/tools.
• Manages customer complaints from intake to resolution; escalating issues to appropriate personnel; keeping records of customer interactions in Microsoft Dynamics CRM system.
• Provides departmental support by performing routine tasks including but not limited to documenting and filing warranty information; reviewing and correcting records in Microsoft Dynamics CRM system; identifying opportunities for improving the customer service process and implementing best practices.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent and a minimum 2 years of experience in customer service or office environment
• Strong verbal and written communication skills, with excellent follow through
• Displays active listening skills, giving full attention and taking time to understand the points being made
• Highly organized with strong attention to detail
• Self-motivated, positive high energy work ethic and integrity
• Strong interpersonal skills with the ability to work in a collaborative team environment
• Proficient with Microsoft Office, including Outlook email, Word, and Excel
• Ability to maintain customer confidentiality

Benefits

• Hourly pay rate at $15.00 - $17.00
• Excellent medical / dental / prescription coverage
• Life Insurance
• Paid holidays
• Paid vacation
• Paid sick time
• 401K Opportunity
• ESOP Retirement Program in which you become an owner of the company

Morton Buildings, Inc. is an Equal Opportunity Employer and Drug-Free Workplace. All candidates offered employment will be subject to a pre-placement drug screen and background check.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.