Customer Service Representative

Morton-Buildings; Morton (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Life Insurance

Paid holidays

Paid vacation

ESOP

Job summary

Morton Buildings, Inc. is seeking a Customer Service Representative to provide professional support and manage inquiries from customers.

This full-time role is based in Morton, IL and involves acting as the primary contact for customers, addressing questions, and supporting office processes. The position emphasizes strong communication, organizational skills, and confidentiality with responsibilities including complaint handling, CRM data maintenance, and collaboration with a team to improve

Qualifications

• High school diploma or equivalent and 2+ years in customer service or office environment.
• Strong verbal and written communication skills with excellent follow-through.
• Active listening with full attention to understand points being made.
• Highly organized with strong attention to detail.
• Self-motivated with a high energy work ethic and integrity.
• Strong interpersonal skills for collaborative teamwork.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to maintain customer confidentiality.

Responsibilities

• Serve as contact for incoming calls and visitors; forward inquiries to staff and provide timely information.
• Manage customer complaints from intake to resolution; escalate when needed; log interactions in Microsoft Dynamics CRM.
• Support department by documenting warranty information; review CRM records; identify process improvement opportunities.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Active listening

Organizational skills

Interpersonal skills

Team collaboration

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 100 construction centers nationwide. Per year, across America, thousands of new buildings sport the familiar Morton M.

The Customer Service Representative is a full-time position responsible for providing professional customer support to facilitate the relationship between the organization and customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Serves as a point of contact for incoming calls and onsite visitors, where applicable; forwarding calls to appropriate personnel and responding to customer inquiries in a timely and professional manner; answering general questions and providing accurate and complete information, using established methods/tools.
• Manages customer complaints from intake to resolution; escalating issues to appropriate personnel; keeping records of customer interactions in Microsoft Dynamics CRM system.
• Provides departmental support by performing routine tasks including but not limited to documenting and filing warranty information; reviewing and correcting records in Microsoft Dynamics CRM system; identifying opportunities for improving the customer service process and implementing best practices.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent and a minimum 2 years of experience in customer service or office environment
• Strong verbal and written communication skills, with excellent follow through
• Displays active listening skills, giving full attention and taking time to understand the points being made
• Highly organized with strong attention to detail
• Self-motivated, positive high energy work ethic and integrity
• Strong interpersonal skills with the ability to work in a collaborative team environment
• Proficient with Microsoft Office, including Outlook email, Word, and Excel
• Ability to maintain customer confidentiality
• Hourly pay rate at $15.00 - $17.00
• Life Insurance
• Paid holidaysPaid vacation
• ESOP Retirement Program in which you become an owner of the company

Morton Buildings, Inc. is an Equal Opportunity Employer and Drug-Free Workplace. All candidates offered employment will be subject to a pre-placement drug screen and background check.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.