Customer Service Representative

Dacotah Banks Inc.; Morris (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Generous paid vacation and sick time

401(k) match

Annual wellness reimbursement

Birthday day off

Job summary

Dacotah Banks Inc. is seeking a Customer Service Representative in Morris, MN, to assist customers with banking transactions and build trusted relationships. This role offers career growth opportunities and involves managing customer interactions effectively. The ideal candidate should have a high school diploma, excellent interpersonal skills, and preferably related experience in cash handling and customer service. The company provides a competitive salary and an exceptional benefits package, including health and dental insurance, paid vacation, and a 401(k) plan.

Qualifications

• Prefer applicants with cash handling, customer service, sales, and/or banking experience.
• Must have excellent interpersonal skills and attention to detail.
• Self-motivated individuals who are eager to learn are highly encouraged.

Responsibilities

• Connect with customers to build trusted relationships.
• Assist customers with banking transactions like deposits and withdrawals.
• Promote to higher roles with continued training and development.

Skills

Cash handling

Customer service

Sales

Banking experience

Bilingual English/Spanish

Education

High school diploma/GED

Associate degree in a business-related field

Job description

4 Atlantic Ave
Morris, MN 56267, USA

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative will also receive training and development on the job, enabling them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is organized, self‑motivated, and productive, with a high level of attention to detail and an ability to provide exceptional customer service.

Essential Functions

• World Class Customer Service
• Develop Customer Relationships
• Manage Retail Transactions
• Deposit Products and Services
• Access to Other Products and Services

Experience, Skills, and Qualifications

• Cash handling, customer service, sales, and/or banking experience is preferred
• Excellent interpersonal skills; able to communicate both in person and over the phone
• Detail‑oriented and thorough, with a focus on accuracy
• Self‑motivated, with an aptitude and willingness to learn and utilize various software applications
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business‑related field preferred)
• Bilingual speakers, fluent in Spanish and English preferred

Benefits

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package, including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(k) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Birthday day off
• Additional perks and benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.