Remote Customer Support Representative

Kanz; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic energy company is seeking a Remote Customer Service Representative to provide exceptional customer service. The ideal candidate will have strong communication skills and a positive attitude. Main responsibilities include responding to inquiries, resolving complaints, and maintaining customer records. A high school diploma and prior customer service experience are required. This is a full-time, entry-level remote position offering a great opportunity to grow in the customer service field.

Qualifications

• Proven customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively.
• Provide product information and assistance to customers.
• Process orders, returns, and exchanges accurately.
• Collect overdue payments for the company.
• Maintain customer records and update information.
• Collaborate with other team members to ensure customer satisfaction.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Proficiency in Microsoft Office

Experience with CRM software

Education

High school diploma or equivalent

Job description

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Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a work from home job that can be done remotely.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues effectively and efficiently
• Provide product information and assistance to customers
• Process orders, returns, and exchanges accurately
• Collect overdue payments for the company and handle debt collection procedures
• Maintain customer records and update information as needed
• Collaborate with other team members to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilitiesAbility to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

Send your resume and cover letter to our recruitment team, and you will be reached out to with all the necessary details of the Job.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet