Customer Service Representative

Packard Culligan Water; Minnetonka (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Holidays

Paid Time Off

Job summary

Packard Culligan Water in Minnetonka is seeking a customer service representative to connect with customers, explain our water treatment products, and address inquiries. The role supports payments, invoicing, and scheduling deliveries and service visits.

Successful candidates will demonstrate strong communication, detail orientation, and a willingness to learn about water treatment through ongoing training. Benefits include comprehensive coverage and a stable work schedule.

Qualifications

• Strong communication skills, both verbal and written.
• Good problem solving and attention to detail.
• Willingness to train as a water treatment expert.
• Proficiency in Microsoft Office, data entry and documentation.

Responsibilities

• Clearly communicate products and services to customers.
• Address water quality inquiries and concerns.
• Handle payments, invoices, and assist with collections.

Skills

Communication skills

Problem solving

Attention to detail

Willingness to train

Microsoft Office

Data entry

Documentation

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you a positive and adaptable individual looking for a unique opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Minnetonka, where our employees don't just provide service; they build lasting customer relationships and deliver exceptional experiences.

About Culligan: Culligan of Minnetonka, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.

What Culligan Offers:

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Achieve work-life balance with a Monday-Friday 8AM-4:30PM schedule.
• 7 paid Holidays and a competitive PTO package.

Key Responsibilities:

• Effectively communicate our products and services to customers.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, and assist with collections.
• Efficiently schedule deliveries and service appointments.

Desired Qualities:

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Collaborative team player with a friendly demeanor.

Fine Print: to be a CSR at our dealership you will be subject to a pre-employment background check, and drug screening offer of employment. In addition, a high school diploma or equivalent is required.

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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