Customer Service Representative (7/14 Start Date)

Medica; Minnetonka (MN); Remote; USD 33,000 - 53,000; Full time

Job summary

Medica is seeking Customer Service Representatives in a fully remote position, requiring candidates to reside within 50 miles of Minnetonka, MN. The role demands excellent communication and multi-tasking skills to assist members with claims, billing, and pharmacy inquiries while delivering top-tier service. Successful candidates will undergo extensive training and enjoy a variety of benefits including competitive pay, PTO, and growth opportunities within the company.

Benefits

4-6 weeks of paid training

Comprehensive benefits package

401K contributions

Paid volunteer time off

Competitive medical, dental, and vision

Qualifications

• Minimum requirement is HS diploma or equivalent.
• 2 years of related Customer Service experience.
• Preference for Healthcare-related service experience.

Responsibilities

• Primary contact for members to resolve service inquiries.
• Responsible for service recovery processes and quality service.
• Work telephonically and provide exceptional service satisfaction.

Skills

Excellent verbal communication

Excellent written communication

High-quality service delivery

Multi-tasking skills

Process improvement identification

Ability to learn quickly

Education

High School diploma or equivalent

Job description

This is a 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquiries for claims, enrollment, billing, and pharmacy, as well as interpret contracts and explain benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations.

Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business.

This class has multiple openings and will start on Monday, July 14th, 2025. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 7:00am CST- 8:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST.

Schedules after training vary based on business needs and may include:

8:00am CST - 4:30pm CST

8:30am CST - 5:00pm CST

9:00am CST - 5:30pm CST

9:30am CST - 6:00pm CST

10:00am CST- 6:30pm CST (shift differential incentives are offered for this later shift)

10:30am CST- 7:00pm CST (shift differential incentives are offered for this later shift)

11:30am CST - 8:00pm CST (shift differential incentives are offered for this later shift)

*Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.*

Qualifications:

Minimum requirement is HS diploma, or equivalent

2 years of related Customer Service experience

Skills and Abilities:

Customer Service experience in a Healthcare related setting preferred

Excellent verbal and written communication skills

Able to deliver high-quality service to Medica's members

Ability to interact with the team and support each other in dealing with customer issues

Advanced ability to multi-task and manage time efficiently is needed

An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms

Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment

This is a fully remote position; however, to be considered, applicants must reside within a 50-mile radius of our Minnetonka, MN office.

The full salary range for this position is $33,000-$52,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.