Customer Service Representative

AmeriVet Veterinary Partners; Minneapolis (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonuses

401(k) matching

Student loan assistance

Health, dental, vision

Paid time off

Mental health benefits

Job summary

AmeriVet Veterinary Partners in Minneapolis seeks a compassionate front desk receptionist/appointments coordinator. You will answer calls and emails, schedule appointments, send reminders, and re-engage clients to ensure timely care for their pets.

You will greet clients, collect medical information, assist the medical team, process payments, and maintain a tidy reception area. The role offers growth and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service and schedule appointments based on client needs and veterinarian availability.
• Use reminders, confirmations, and follow-up messages to keep clients informed about their pets' care.
• Greet clients, gather medical information, triage inquiries, and direct complex questions to the medical team.
• Process billing, payments, financing options, and insurance claims; maintain accurate records.
• Provide post-visit instructions and keep reception area clean and organized; promote online booking and pet products.
• Inform clients about services, preventive care options, and current promotions or campaigns.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Tech-savvy

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system

Online payments / POS systems

Job description

Key Responsibilities:Client Communication & Scheduling:· Answer calls and emails promptly with professional, friendly service· Schedule appointments based on client needs and veterinarian availability, including forward booking· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointmentsClient Relations & Service:· Greet clients warmly and ensure a positive experience throughout their visit· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology:· Update client and patient records in our practice management system with accuracy and efficiency· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims· Maintain organized records of client communications and appointments to streamline operationsSupport the Medical Team & Practice Operations· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care· Help maintain a clean, organized reception area and assist with daily practice operations as needed· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online storeCompensation: $15-$20 depending on experienceQualifications:· High school diploma or equivalent work experience required· Excellent communication skills and a strong desire to provide compassionate, client-focused service· Prior customer service experience, preferably in a veterinary or healthcare setting· Basic proficiency with technology, including scheduling software and online communication platforms· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.Working Conditions:· Must be able to work in a fast-paced, dynamic environment.· Occasional lifting up to 40 pounds independently and physical tasks may be requiredAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.