Customer Service Representative

AmeriVet Veterinary Partners; Greenwich (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tailored development programs

Mentorship

Career pathing

Competitive pay

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Mental health resources

Generous paid time off

Job summary

AmeriVet Veterinary Partners is seeking a friendly, client-focused Receptionist to manage front-desk communications and appointment scheduling. You will greet clients, collect accurate information, and coordinate with veterinary staff to ensure smooth daily operations.

You’ll also assist with billing transactions, online store navigation, and promoting current services and promotions to enhance client experience and practice efficiency.

Qualifications

• High school diploma or equivalent required or equivalent work experience.
• Excellent communication and a compassionate, client-focused service mindset.
• Prior customer service experience, preferably in veterinary or healthcare settings.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Send appointment reminders, confirmations, and follow-up messages to keep clients informed.

Skills

Customer service

Communication

Scheduling

Empathy

Promotions

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system

Online payments

Job description

Key Responsibilities:Client Communication & Scheduling:· Answer calls and emails promptly with professional, friendly service· Schedule appointments based on client needs and veterinarian availability, including forward booking· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointmentsClient Relations & Service:· Greet clients warmly and ensure a positive experience throughout their visit· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology:· Update client and patient records in our practice management system with accuracy and efficiency· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims· Maintain organized records of client communications and appointments to streamline operationsSupport the Medical Team & Practice Operations· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care· Help maintain a clean, organized reception area and assist with daily practice operations as needed· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online storeQualifications:· High school diploma or equivalent work experience required· Excellent communication skills and a strong desire to provide compassionate, client-focused service· Prior customer service experience, preferably in a veterinary or healthcare setting· Basic proficiency with technology, including scheduling software and online communication platforms· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.Working Conditions:· Must be able to work in a fast-paced, dynamic environment.· Occasional lifting up to 40 pounds independently and physical tasks may be requiredAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.